Dear customer of Hair Retailer & Boutique owner;
Please read the bellowing description firstly before you place wholesale order especially for you didn't buy hair sample to check our quality before, although we always suggested you to do that methods before.
When we talking about VIRGIN HAIR, means we use donor hair (hair are cut/purchased from donor directly instead of collecting from floor), with some clean work and high temperature steam process make into many different textures. Our hair proves to be reusable MORE THAN ONE YEAR with proper care :)!!
In this case, please don't compare our hair with other's store Cheap Hair :) The cheap hair may seem to be" Miss Perfect" at first glance, no dry/split ends, color are exactly the same whole bundle, extremely unreal soft after ACID BATH process. However, there is no need to do acid bath for good quality donor's hair. Virgin hair without any chemical process will be durable used. If u are really picky about the split/dry ends, color difference, gray hair,
Dry Ends--our hair is high temperature steam processed texture, hair after high temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!
Split Ends--as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no spilt ends at all! If u are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair :)
Our Hair Color:
Hair is non-dyed and collected from donor directly. Each bundle color varies a little. It arranges from black #1, dark brown #1B to Middle brown #2. Please leave us order note for color requirements, we will pick hair for u before shipment.
For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are black shade to ends 1b or even lighter at last 2~4 inches :) that's also split ends area.
Shedding & Tangle:
New hair will have few strands initial shedding which is normal. Excessive shedding & tangle may come from:
a. poor weft construction
b. weft cutting
c. dry hair
For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if u feel it's necessary. Our hair is cuticle intact donor's hair, usually not tangle. But dryness will lead to tangle and shedding, please follow our hair care instruction and use our recommended shampoo & conditioner to co-wash it at least once a week! Sulfate/alcohol involved products will leads to dry and frizzy, please notice that in advance!
Corn Chip Smell:
As we mentioned previously our hair is 100% chemical free, we promise no corn-chip chemical smell. We do not only care about beauty but also our customer's health! :) But we do wash the hair when we produce it, it's may have local shampoo smell on it, anyway, it will lift shampoo and conditioner smell shortly after co-wash :)
Virgin non dyed hair have few strands gray hair inside, we usually pick the gay hair out on production, but we DO NOT guarantee 100% no gray hair, please understand, and pick the few strand out yourself. Thank you!
We do have nits/eggs quality control. The raw hair with nits and eggs are selected out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.
Wavy and curly hair will look much shorter compared with straight. You should measure the length of hair when it is STRAIGHTLY stretched!
We also DO NOT RECOMMEND you to purchase longer length virgin hair, such as 28'', 30'' 32'' 34'' even though we have these options. Don't ever try it before you understand how high maintenance it will take. :)
For order longer than 28", we strongly recommend u SEAL THE WEFT. Longer hair is kind of high maintenance because the longer hair the lesser nutrition will reach to the ends. To avoid dry and tangle please follow our hair care instruction carefully and use our recommended shampoo and conditioner to co-wash the hair weekly.
Our hair is 3.4~3.5 oz per bundle, as we all know, the longer length the shorter weft it will be for certain weight. 4~5 bundles is recommended for whole head sew in.
Q. What grade hair do you sale? 5A, 6A, 7A, 8A, 9A, 10A Hair. . . . . .
In early year 5A is top grade, then comes up 6~10 A even higher A on the market. What we want to say is how many A vendor put on hair is really NOT IMPORTANT, even though non-remy hair vendor can say it's 10 A.
Mayflower only use raw hair purchased from young lady donor. Hair is cut from donor directly instead of use any floor hair. Price could be much lower by using floor hair or blend with floor hair. It's easier to get customer by low price, but only QUALITY will gain return customer and good reputation. Price may keep some new customer away form us. Margin between low price product and our product lain on the product you pay for.
Orders are not processed on Sunday and national holidays. Products in the Mayflowerhair.com will ship within 1-3 business days after payment confirmed, Pls be noted that orders received after 5PM will dispatch at the next business day. For emergency order pls contact us in advance as you can.
All orders are shipped via DHL with receipt confirmation and insurance. It takes approximately 3-7business days to most destinations. Orders would be shipped once payment is confirmed and cleared. We will send DHL tracking No by shipping notice in mail. so please check your registed mailbox for tracing your order timely. Under some special case We reserve the right to change the express courier or delivery method when necessary.
We will not be responsible for shipment delays due to weather or force majeure; we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, Pls return incorrect products we sent to us and shipping cost covered by our side.
So correct full shipping address is very important since Security problem is getting worse in some area, it will be benefit for both of us. Please don't use any POX. Box address, package may be lost.
Please use Physical address, and make sure there is someone be able to sign for the package
We will recommend u leave your phone No. for DHL to contact.
We are NOT RESPONSIBLE for package lost in these cases:
A. Shipping address is not clear or wrong; DHL won't be able to find it.
B. Nobody to sign for the package and DHL leave at door, package stolen
C. Signed by someone else you don't know which means malicious stolen
We will be RESPONSIBLE for under-mentioned and full refunding:
A. we put the wrong address which didn't match your given address
B. DHL delivery to another wrong address instead of your given address.
Customs duty charge:
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
One bundle cut from one donor directly ,no any chemical process only wash with shampoo; Hair longevity more than 2 years due to full cuticle intact in same direction , can be dye and restyle as your favorite.COMPETITIVE PRICE WITH TIMELY DELIVERY
Factory direct outlet not middle trade firm offering attractive price for individual clients & Wholesaler;Sufficient stock able to meet. your urgent demands;3-5 days door to door delivery via DHL to worldwide.7 DAYS FULL REFUND GURANTEE
Transaction protect by PAYPAL mutually; Full refund within 7 days if not received hair ; Provide extra 15 days no reason replacement or return service if you don't like but hair in original condition.